Terms and Conditions
Part A: General Provisions
1. Definitions and Interpretation
1.1 In these Terms and Conditions, unless the context otherwise requires:
"Assessment" means the automated examination forming part of the Programme, including any questions, scenarios, or tasks presented for completion and the automated grading of responses.
"Business Purchaser" means a person who purchases the Programme for purposes that are wholly or mainly related to their trade, business, craft, or profession, or who purchases on behalf of a company, partnership, or other organisation.
"Candidate Rules" means the Candidate Rules and Expectations document published on our website, as amended from time to time, which sets out conduct requirements, examination procedures, and academic integrity obligations.
"Consumer" means an individual who purchases the Programme for purposes that are wholly or mainly outside their trade, business, craft, or profession.
Credential" means the professional certification issued to Candidates who successfully complete the applicable Programme in accordance with these Terms. Credentials currently awarded by Capability Benchmarks are: CS-AP (Certified Sustainability Assurance Practitioner) and CS3-SCA (Certified Scope 3 Supply Chain Auditor)
"Digital Content" means the pre-recorded learning materials supplied in digital form as part of the Programme.
Programme" means the Capability Benchmarks certification programme in which You enrol, comprising the Digital Content and the Assessment. Current programmes are: CS-AP (Certified Sustainability Assurance Practitioner) and CS3-SCA (Certified Scope 3 Supply Chain Auditor)
"Refunds Policy" means the Refunds and Cancellation Policy published on our website, as amended from time to time, which governs cancellation rights and refunds.
"We", "Us", "Our" means Cassanova Holdings Ltd, the provider of the Programme.
"You", "Your" means the person purchasing and participating in the Programme.
1.2 References to statutes or statutory provisions include any subordinate legislation made under them and any amendments, re-enactments, or replacements from time to time in force.
1.3 Headings are for convenience only and do not affect interpretation.
2. Provider Identity and Contact Details
2.1 The Programme is provided by:
Legal name: Cassanova Holdings Ltd
Registered address: 106 Southwyck House, Coldharbour Lane, London SW9 8TW
Geographical address: As above
Contact email: admin@capabilitybenchmarks.com
Geographical address: same as registered
Contact email: admin@capabilitybenchmrks.com
2.2 Contact is provided via email and web form. A contact form is available on our website. We do not provide telephone support.
2.3 This information is provided in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Additional contact details, where available, are set out on our website.
3. Contract Formation
3.1 These Terms and Conditions govern the contract between You and Us for the supply of the Programme.
3.2 By completing a purchase through our website or other sales channel, You agree to be bound by these Terms and Conditions, the Refunds Policy, and the Candidate Rules, each as in force at the time of purchase.
3.3 A contract is formed when You complete the checkout process and We confirm Your purchase. Confirmation will be provided on a durable medium (by email) at or immediately after purchase.
3.4 The confirmation email will include or provide access to these Terms and Conditions, the Refunds Policy, and the Candidate Rules. It will also include all mandatory pre-contract information required by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, including information about cancellation rights, functionality and compatibility of Digital Content, and details of any waiver of cancellation rights You have provided.
3.5 If You are a Consumer, the model cancellation form required by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 is provided with Your purchase confirmation email and is also available for download on our website and in the Refunds Policy.
3.6 It is Your responsibility to review these documents before completing Your purchase. By completing the checkout process, You confirm that You have had the opportunity to read and accept these Terms.
Part B: The Programme
4. Programme Description
4.1 Each Programme is a professional certification programme designed for experienced professionals working in sustainability assurance, sustainability reporting, or related fields. Programme-specific descriptions are provided on the relevant programme page of our website.
4.2 The Programme comprises:
(a) Digital Content: Pre-recorded learning materials covering the syllabus, supplied in digital form and accessed online.
(b) Assessment: An automated examination assessing knowledge and professional judgement, graded by automated systems without human marking.
4.3 The Programme is self-directed. There is no live instruction, tutoring, or real-time interaction with instructors or markers.
4.4 Each Credential is a private professional certification. It is not a regulated qualification under the Apprenticeships, Skills, Children and Learning Act 2009 or any equivalent legislation. It is not accredited by government regulators. Recognition of the Credential by employers, professional bodies, or other third parties is not guaranteed.
4.5 We do not guarantee that completion of the Programme will result in any particular career outcome, employment, or professional recognition.
5. Access and Availability
5.1 Access to the Programme is provided entirely online through our platform.
5.2 Upon purchase and, where applicable, upon providing the consents described in the Refunds Policy, You will be granted access to the Digital Content and the Assessment.
5.3 Access to the Programme is available for a fixed period from the date access is granted, as stated at the time of purchase. This period constitutes the access period.
5.4 You are responsible for completing the Programme within the access period. We do not provide extensions to the access period due to personal circumstances, workload, or failure to complete.
5.5 Where an extension is required to give effect to a statutory remedy (for example, repeat performance following a service failure), such extension will be provided to the extent required by law.
5.6 We will use reasonable efforts to maintain availability of the platform during the access period. Scheduled maintenance or updates may result in temporary unavailability. We will endeavour to provide notice of planned maintenance where practicable.
6. Technical Requirements
6.1 The Programme is delivered online. You are responsible for ensuring that You have access to suitable equipment, software, and internet connectivity.
6.2 Information about the functionality of the Digital Content, including any technical protection measures, and its compatibility with hardware and software, is provided before purchase and forms part of the pre-contract information.
6.3 You should review the technical requirements before completing Your purchase. Technical requirements are available on our website.
6.4 We are not responsible for any failure to access or complete the Programme that results from Your equipment, software, or connectivity not meeting the stated requirements.
Part C: Assessment and Certification
7. Assessment
7.1 The Assessment is graded entirely by automated systems. There is no human marking of examination responses.
7.2 The grading system applies pre-determined criteria. Results are generated automatically based on Your responses.
7.3 You are permitted one Assessment attempt per Programme registration, unless otherwise stated at the time of purchase.
7.4 Disagreement with the outcome of automated grading, where the system operated as designed, is not a ground for appeal, review, or remarking. The Programme does not include judgement-based appeals or discretionary human review of grading decisions.
7.5 Clause 7.4 applies to judgement disagreement only and does not affect Your statutory remedies where the service fails to meet the standard required by section 49 of the Consumer Rights Act 2015. Statutory remedies, including repeat performance or price reduction, are addressed in Clause 10.
8. Certification
8.1 The Credential is issued only to Candidates who achieve the required standard in the Assessment and comply with these Terms, the Candidate Rules, and the Refunds Policy.
8.2 We do not guarantee that You will pass the Assessment or receive the Credential. Completion of the Digital Content does not entitle You to the Credential.
8.3 The Credential, once issued, may be revoked if it is subsequently established that it was obtained through misconduct, breach of the Candidate Rules, or misrepresentation.
9. Candidate Rules and Conduct
9.1 Your conduct during the Programme, including during the Assessment, is governed by the Candidate Rules, which are incorporated into these Terms by reference.
9.2 The Candidate Rules set out:
(a) Examination procedures and requirements;
(b) Academic integrity obligations;
(c) Prohibited conduct;
(d) Consequences of misconduct.
9.3 You agree to comply with the Candidate Rules at all times. Breach of the Candidate Rules may result in:
(a) Termination of Your access to the Programme;
(b) Invalidation of Assessment results;
(c) Refusal to issue or revocation of the Credential;
(d) Such other action as is specified in the Candidate Rules.
9.4 Decisions regarding breach of the Candidate Rules and the consequences of breach are made by the certification body in accordance with the procedures set out in the Candidate Rules.
Part D: Consumer Rights and Statutory Protections
10. Reasonable Care and Skill
10.1 We will perform the services comprised in the Programme with reasonable care and skill, in accordance with section 49 of the Consumer Rights Act 2015.
10.2 The Digital Content will be of satisfactory quality, fit for purpose, and as described, in accordance with sections 34, 35, and 36 of the Consumer Rights Act 2015.
10.3 Nothing in these Terms excludes or limits any statutory right that cannot lawfully be excluded or limited. In particular, nothing in these Terms excludes or limits:
(a) the implied terms set out in sections 34, 35, 36, and 41 of the Consumer Rights Act 2015 (digital content);
(b) the implied term set out in section 49 of the Consumer Rights Act 2015 (services);
(c) any statutory remedy for breach of those implied terms.
10.4 Where the Programme does not conform to the contract, or where the service is not performed with reasonable care and skill, Your statutory remedies (including the right to repeat performance or a price reduction) apply in accordance with the Consumer Rights Act 2015.
10.5 The provisions of this clause do not create any additional rights beyond those provided by statute.
11. Refunds, Cancellation, and Cooling-Off
11.1 Your rights to cancel the contract and to receive a refund are governed by the Refunds Policy, which is incorporated into these Terms by reference.
11.2 The Refunds Policy sets out:
(a) Your cancellation rights during the 14-day cooling-off period (for Consumers);
(b) The conditions under which the cancellation right may be waived for immediate access to Digital Content;
(c) The circumstances in which refunds are and are not available;
(d) Your statutory remedies in the event of service failure or technical fault.
11.3 Where You exercise Your right to cancel in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, reimbursement of standard delivery costs (where applicable) is handled in accordance with the Refunds Policy and those Regulations.
11.4 You should read the Refunds Policy before completing Your purchase.
11.5 In the event of any conflict between these Terms and the Refunds Policy on matters of cancellation or refunds, the Refunds Policy prevails.
Part E: Business Purchasers
12. Business Purchasers
12.1 This clause applies if You are a Business Purchaser.
12.2 If You are a Business Purchaser:
(a) The statutory cancellation and cooling-off rights described in the Refunds Policy do not apply to Your purchase;
(b) Refunds are governed solely by the terms agreed at the time of purchase;
(c) The implied terms under the Consumer Rights Act 2015 do not apply; instead, the Supply of Goods and Services Act 1982 applies, subject to the limitations set out in these Terms to the extent permitted by the Unfair Contract Terms Act 1977.
12.3 If there is any dispute about whether You are a Consumer or a Business Purchaser, We bear the burden of proving that You were not acting as a Consumer.
12.4 If You are purchasing on behalf of an organisation, You warrant that You have authority to bind that organisation to these Terms.
Part F: Intellectual Property
13. Intellectual Property Rights
13.1 All intellectual property rights in the Programme, including the Digital Content, Assessment materials, and the Credential design and name, are owned by Us or Our licensors.
13.2 Subject to Your compliance with these Terms, We grant You a limited, non-exclusive, non-transferable, revocable licence to access and use the Digital Content for Your personal educational purposes during the access period.
13.3 You may not:
(a) Copy, reproduce, or distribute any part of the Digital Content or Assessment materials;
(b) Share Your access credentials with any other person;
(c) Resell, sublicense, or commercially exploit any part of the Programme;
(d) Record, screenshot, or capture any part of the Assessment;
(e) Create derivative works based on the Digital Content or Assessment materials;
(f) Remove or alter any copyright notices or proprietary markings.
13.4 Upon expiry of the access period, termination of Your access, or completion of the Programme, Your licence to use the Digital Content ends.
13.5 Breach of this clause constitutes a material breach of these Terms and may result in immediate termination of access without refund.
Part G: Liability
14. Limitation of Liability
14.1 Nothing in these Terms excludes or limits Our liability for:
(a) Death or personal injury caused by Our negligence;
(b) Fraud or fraudulent misrepresentation;
(c) Breach of the implied terms set out in sections 34, 35, 36, 41, and 49 of the Consumer Rights Act 2015;
(d) Damage to a Consumer's device or digital content caused by Digital Content supplied by Us that does not conform to the contract, in accordance with sections 46 and 47 of the Consumer Rights Act 2015;
(e) Any other liability that cannot lawfully be excluded or limited.
14.2 Subject to clause 14.1, We are not liable to You for:
(a) Any loss of income, revenue, business, profits, or contracts;
(b) Loss of anticipated savings;
(c) Loss of data or information;
(d) Loss of goodwill or reputation;
(e) Any indirect, special, or consequential loss;
whether or not such loss was foreseeable or We were advised of its possibility.
14.3 Subject to clause 14.1, Our total liability to You under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the amount paid by You for the Programme.
14.4 The limitations in this clause reflect the allocation of risk between the parties and the price of the Programme.
14.5 You acknowledge that the Programme is a professional certification assessment. We do not guarantee any particular outcome, including passing the Assessment, receiving the Credential, or obtaining employment or professional recognition.
Part H: General Terms
15. Changes to the Programme or Terms
15.1 We may update these Terms from time to time. Any changes will apply to purchases made after the date the updated Terms are published. Changes do not apply retrospectively to existing contracts.
15.2 We may update the content of the Digital Content from time to time to reflect changes in law, standards, or best practice. Such updates do not affect Your existing rights under the contract.
15.3 No change to any pre-contract information relating to Your purchase takes effect unless You have expressly agreed to the change.
15.4 We will not make changes that materially reduce the scope or quality of the Programme during Your access period, except where required by law or to address security or integrity concerns.
16. Governing Law and Jurisdiction
16.1 These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), are governed by the law of England and Wales.
16.2 The courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, subject to any mandatory consumer protection provisions that give You the right to bring proceedings in the courts of Your country of residence.
16.3 If You are a Consumer resident in the European Union, You may also be entitled to use the European Commission's Online Dispute Resolution platform.
17. General Provisions
17.1 Severability. If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the provision shall be deemed deleted. The validity and enforceability of the remaining provisions shall not be affected.
17.2 Assignment. We may assign or transfer Our rights and obligations under these Terms to another organisation. We will notify You if this happens. You may not assign or transfer Your rights or obligations under these Terms without Our prior written consent.
17.3 Entire Agreement. These Terms, together with the Refunds Policy and the Candidate Rules, constitute the entire agreement between You and Us in relation to the Programme. They supersede any prior agreements, representations, or understandings, whether written or oral.
17.4 No Waiver. A failure or delay by Us in exercising any right under these Terms does not constitute a waiver of that right. A waiver of any breach does not constitute a waiver of any subsequent breach.
17.5 Third Party Rights. These Terms do not confer any rights on any person other than You and Us. No term of these Terms is enforceable under the Contracts (Rights of Third Parties) Act 1999 by any person who is not a party to the contract.
17.6 Notices. Any notice given under these Terms must be in writing and sent to the address or email address set out in clause 2 (in the case of notices to Us) or to the address or email address You provided at the time of purchase (in the case of notices to You).
Acceptance
By completing Your purchase, You confirm that You have read, understood, and agree to be bound by these Terms and Conditions, the Refunds and Cancellation Policy, and the Candidate Rules and Expectations.
